Review Details

From a customer standpoint, there were several occasions where I did not have much visibility of the timing to complete my car repair. Car was checked in on August 19, and finally delivered on November 29, 102 days in total. The beginning of the repair took longer as I can understand an estimated needed to be produced, then approved by insurance. After the repair was approved, material was ordered, and truck went to collision center. There, repair estimated needed to be redone, and approved again with insurance, which ended up taking longer than expected. The parts ordered, when not delivered, would not have new estimated delivery dates. Some times I needed to speak with more than one person to get updates on the repair status. After repair completion, there was confusion on the amount owed to the dealership, and because of that I was handed over the car two days later than when it was ready. On the positive side, despite not having accurate updates, the communication with dealership representative was always flowing. The quality of the repair is pretty good, truck was handed back in prestige condition.